It has taken 5 installers to the house, dozens of phone calls and 2.5 weeks to finally get BH working with TIVOHD. Poor installers.
I know it's long, I'm sorry. But there are some issue you may run into that this addresses for you. So you will know what to ask for, if you decide to go ahead with BS, I mean BH and TIVO HD.
Because we got a great deal from Best Buy on a HDTV, we decided to get the TivoHD. It has take 5 installers to the house, dozens of phone calls and 2.5 weeks to finally get it working. It turns out that the Cablecard was registered to Hillsborough county BH (I'm in Pinellas). We were not receiving any DIGITAL channels at all for 2 weeks because the cablecard did not work. We had only the basic/standard cable channels and the basic HD channels.
What we were told the first time we complained was that we need a tuning adapter for the SDV channels and that would fix everything. The second installer put in the tuning adapter and we then had fewer channels. We then only had the basic cable and HD channels (no tnt, tbs, disney, etc....). The installer responded with your hub is down, all the channels will be back by the end of the day. They were not, so we checked the cable in another room and all the standard and basic channels were working.
We call again, they offer a discount for the week we were missing the channels and that it would be another 5 days before an installer could come out. He doesn't show (even though we were home, he reported no one answered). Called again and insisted that they send someone the very next day, with an extra cablecard and tuning adapter. He had neither, blamed it on being a weekend and the warehouse was closed. He couldn't fix it either but sets up an appointment for Monday (today).
It took about 2 hours with TECHNICIAN (not an installer) and it finally works. I decide now is finally the time to ask about this whole FREE tuning adapter thing. Tivo CS was no help, said to call the cable provider (I figure they should at least acknowledge that not all cable companies will provide a free unit). I call BH, and talk to 3 different people, and NOTHING. They refuse to give us the Tuning adapter for free, not even the first year. They barely gave a discount on the 2.5 weeks w/o digital cable.
I think it's time for FIOS. Any suggestions?
Location that Sucks: Pinellas county
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