Keane Care Sucks

Do not go to work for Keane Care, HSD. If you are a client, find another Vendor. Since being purchased by Caritor, Keane HSD has gone downhill. Support Staff has reached critical mass and is about to explode. If you are a client, good luck getting a call back for support in a timely manner. No more teamwork at Keane Care. Support staff broken up into 3 parts, Technical, Support and Implementation. No one in HSD helps one another anymore. If you cross over and do help, you hear it from managers. No adequate raises in 3 years. Keane recently adopted Bonus Incentive program in lieu of raises. Bonuses went to pet employees or favorites of the managers instead of the people who really deserved it. They lie in their job postings, recruiting is a joke. There is no room for advancement, hiring practices are questionable. Denied advancement 4 times since hire and I have been a long term employee. Positions always went to Manager pets or employees that kissed up to higher management and who were less qualified. Same with other management positions made availale in other departments. Pure Nepotism. Infighting among management. Pay is horrible. Does not meet industry standard or averages. When you are not scheduled to receive a raise, you get a good job review. If you are selected to get a meager pittance, they find fault with your work. Manager admitted not giving good reviews to keep raises to a minimum. "No one will get high marks in my department". Support staff is pushed to consistently increase billable and CS time making for a hostile and stressful work environment. All CS reps are salaried. No compensation for overtime. Last 6 months, average work week 50-75+ hours. Managers never follow through with CS Reps issues or complaints/problems. They state they will get back to you but they never do. No respect from management. If you are a good employee with a good track record with the clients, you do not receive any recognition or compensation.  But if you fall behind in your CS support numbers, they are all over you in a heart beat. Management see long term skilled employees as a liability instead of an asset. Extreme pressure job. Benefits used to be OK but are now lousy. They keep raising the employee cost and have even added new deductibles. Absolutely no work/life balance - it's all about what you can do for Keane Care. Great for a single person but if you have a family, working for Keane Care HSD will cause you family stress. Support employees have been noted recently to work a full 8 hours and then go home, jump on the computer and work another 4 to 6 hours without compensation or recognition. Truly skilled CS Support employees are few. Like previous postings on the web, “Talent is sparse - most people you will work with are idiots because no one is encouraged to get any training (if you want job-specific training you have to pay out of pocket for it and you must take the training on your own time - the company does not allow for training to be completed during company hours unless you use their internal website and even then only get 2 hours a week if you're lucky).” I agree that there is no training. Received education on my own time. Reimbursement for education was denied. Manager took same educational classes and was fully compensated. Proves it is not what you do, it's who you know. Office environment is laughable. Equipment is sub-par. Does not even meet their own hardware requirements for the software we cram down clients throats. Had to buy my own computer parts; monitor, memory, hard drive just so I could adequately take care of the clients. I am currently looking for another job, far away from anything that has to do with Keane, Inc. and if you are looking for a job, you will stay away from this company as well.