Your reservation is non-cancible. They say they don't do it but it is in their contract with the hotels. Their customer service sucks
Location that Sucks: Online/Dallas, TX
Similar Reviews of Hotels.com: |
This company makes it near impossible to cancel reservations, you're stuck on hold forever and then they hand up. No email response either.
| 09/25/2011
|
I made a hotel reservation on the phone with an agent,she did not read the fine print about a $50 cleaning fee. Of course no refunds.
Metro Apts NYC 440 W. 41st St. | 02/27/2011
|
Hotels.com would not help me with my password to log in. So, I made a reservation and asked that they credit me. They refused per \"policy\"
| 02/10/2011
|
Overcharged me on my booking. Was handed receipt for $120.00 less than the middle man charged. It's cheaper to call the hotel directly.
 www.hotels.com | 09/03/2011
|
Committed to a reservation for room types that don't exist in the hotel. They're mistate, and they wouldn't refund! hung up on many times!
| 05/03/2010
|
This review has been here for 856 days and no official company response from Hotels.com.
Hotels.com please sign up to write an Offical Company Response