They are not a customer service friendly there, Trever and Katie should be fired talking to people they way they do. they lie about the cost

I recently called CenturyLink to review my services. The agent made changes to my account WITHOUT my permission. Isn't that illegal?

We had a scheduled bill come out of our account 3 weeks early. They still REFUSE to refund our money. Avoid these people at all costs.

Tried to remove long distance would end up costing more because of bundling. Use your cell phone.

They suck. 3/4 of time you can't get on the internet or you have to wait and wait. How do you get a class action lawsuit going?

Instead of sending out a technition they cut my DSL speed by 2/3rds. But still charge same price.

If Quest refunds me for returning a router, They Obviously got it. Then century link looses it while buying out quest and bills me for it

took over 10 attemps and 4 months to cancel service. cust srvc kept losing request. was sent to collections for not paying. finally disco'd

It's all about money and not about people. Not about employees. Not about customers. It's all about gaining the $$$ at any cost.

I dont know how CenturyLink can legally sell high speed internet that is slower than dial up. They should b charged with false advertising

Innernet serice bill changes almost every month. Lies, lies, lies from everyone there.I hope the government investigates them

Just enrolled with CenturyLink. Took 12 people to finally get installed. Who is the head person of this company??????

Horrible DSL tech support and customer service.

Customer service is horrible. Most have been rude, condescending and no help. Company seems fragmented. NO voice mail instructions. BAD....

I'm paying for 3MB connection, only getting 2 - they say that's within thier range. If I only pay 2/3 of my bill, is that in the range too?

This is obsolutely the worst company on the planet. They kept making mistakes one after another, and no ending in sight. Always overcharge.

Told I would pay 24.95/month. Bill much higher because I could not get the speed the rep said I could on phone. I was lied to, now stuck

I live in small town in MN &since Centurylink bought out Embarq Internet service is down ALL the time for days.don't get internet from them

Centurylink is terrible. Support is the same run around every time.Turn off system,reboot modem,FTP,ping etc...Sick and tired of the hassle!

I ordered prism TV in early Nov.2010. You must be home for the install. Wasted 2 days and no TV yet. 2 days out of work. Today is 12/28/2010

down in virginia liked to never got to this page has been going on for awhile now. I WOULD SAY THEY SUCK!!!!

THEY WOULD RATHER SPEND MILLIONS ON COMPETING AGAINST THE CABLE COMPANY THAN EXPANDING THE SERVICES TO WAITING CUSTOMERS. ONLY FOR DOLLARS.

There customer service is terrible, Pete a supervisor sucks, I have filed a FCC and BBB complaint. I can not believe they are financially OK

14+ YEARS OF DIALUP. COMPANY CAN'T TELL U CRAP ABOUT WHAT'S GOING ON WITH ANYTHING. I WENT WITH CELLULAR INTERNET. KICKS THIER BUTT.

They lie, customer service sucks, my phone goes out every 2 days. I want embarque back!!!! I am being penilized for being a 4 year customer.

Telephone tech support sucks - the old put you on hold and checks to see how long you wait. If you are still there they eventually hang up.

My connection won't hold for more than 5 minutes. Service this bad should be illegal!

My connection won't hold for more than 5 minutes. Service this bad should be illegal!

My bill has never been right since day one! Everytime you call someone quotes you a different price! They are terrible!!

These people can not deliver consistent high quality service. I pay for 10 megabit, somedays it actually happens. Avoid them if possible.

Horrible connection speed with their DSL. $100 cancellation fees. No more phone company for me ever. Cable company is the way to go.

My first bill for $59 phone/internet is $187.54 and the best that anyone can do for me is send it to a review board for a credit of $43.00

They tell you how much your service will be, and then charge you whatever they want. Tried to resolve by phone, no luck. Company does not

Horrible. Charged for higher speeds than we actually got. They finally refunded $10/month for overcharge, then reduced contract to 1 year.

Unreliable. The disconnects are beyond counting, and uptime is maybe a minute. Went down for more than a *week* once, with *no* response.

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