They transfer me to 3 diff people after I ask to stop services and then tell me I can't without info I haven't used in 2.5 years
ADT Sucks Reviews
ADT customer service and technical support are incompetent and rude. A $5.00 battery cost me $25.00 for a service call. Outrageous.
ADT Sucks! They want to charge me the whole month because I cancelled. It doesn't say anything about that on the bill.
Incompetent stupid staff (on phone and in person), smelly BO staff, money grubbing bastards
ADT has failed to handle my last two false alarms correctly, what will happen in an actual alarm event? ADT monitoring is b*llsh*t central!
Are unavailable to come fix our security system for a month.Want to charge us $500 for an emergency worker to come sooner. Crazy and no help
ADT Alarm company hires criminals to do their work. I think that's insane! Want to keep your family safe? DO NOT HIRE ADT! They SUCK!
Got call asking for secret password for my ADT system. Caller identified as ADT. I hung up. Called ADT-Yes this is their policy. How Dumb!
I tried to cancel my ADT service. They secretly started charging my credit card again 3 months later. Then again after that. What a pain..
Changing your key fob battery, which is under maintenance ? You have to pay a technician a $25 drive out fee. They won't mail you batteries
Customer/Tech support is RUDE and INCOMPETENT - trouble shoot by hit or miss. I do that on my own, why trust security to hit or miss ADT.
Total bullshit customer service. No response except robocalls about an 'overdue' bill that had a balance in my favor!
ADT Home Security is a nightmare to deal with... pick another service.
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